Terms & Conditions.

1. Introduction & Acceptance

These Terms and Conditions govern all transactions, services, and interactions on the Zarevi platform. Zarevi operates in full compliance with the Consumer Protection (E-Commerce) Rules, 2020, ensuring transparency in pricing and policies. Official business registration details, legal entity information, operating addresses, and customer support contact channels are permanently displayed in the footer section of this website.

By accessing the Platform, creating an account, or placing an order, you ("you," "user," "customer") agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, please discontinue use of the Platform.

2. Eligibility

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872, to place an order on the Platform. If you are under 18, you may use the Platform only with the involvement of a parent or legal guardian.

3. Account Registration

If you create an account, you agree to provide accurate, current information and to keep your login credentials confidential. You are responsible for all activity under your account. We reserve the right to suspend or terminate accounts reasonably suspected of fraudulent, abusive use, or use in violation of these Terms.

4. Products

4.1 Zarevi offers gold, silver, diamond, and gemstone jewellery. We do not sell imitation or artificial jewellery.

4.2 All gold jewellery sold on the Platform is BIS-hallmarked, bearing a Hallmark Unique Identification (HUID) number, in accordance with the Hallmarking of Gold Jewellery and Gold Artefacts Order and applicable BIS regulations. Silver hallmarking is currently voluntary under Indian law. All silver pieces/products also carry a HUID hallmark.

4.3 Product images are for representational purposes. Due to lighting, screen calibration, and the handcrafted nature of jewellery, actual colour, finish, and minor design details may vary slightly from images shown. Listed weight and dimensions are approximate and subject to reasonable manufacturing tolerance.

4.4 Where applicable, certification details for diamonds/gemstones (if independently certified) will be specified on the relevant product page.

4.5 We reserve the right to discontinue any product, limit order quantities, or modify specifications at our discretion, without prior notice.

5. Pricing & Payment

5.1 All prices are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST), unless otherwise stated on the product page or at checkout. All listed prices GST-inclusive.

5.2 For international orders, applicable prices, currency, shipping charges, and any customs duties or import taxes will be indicated at checkout or communicated separately; such additional charges (if any) are the customer's responsibility (see Section 7.3).

5.3 Payments are accepted via Razorpay (including UPI, debit/credit cards, net banking, and wallets, as enabled), including Razorpay's international payments facility for orders from outside India. Cash on Delivery is not available.

5.4 In the event of a pricing or product description error caused by a technical glitch or human error, we reserve the right to cancel the affected order and issue a full refund, even after order confirmation.

5.5 An order is confirmed only once payment is successfully processed and you receive an order confirmation email/SMS. This does not guarantee stock availability; if an item becomes unavailable, we will notify you and process a full refund.

5.6 All mandatory and optional charges (shipping, handling, taxes, etc.) applicable to an order will be disclosed before you confirm payment, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

6. Order Cancellation & Refunds

6.1 Standard orders may be cancelled at any time before they are dispatched by contacting our customer support team at support@zarevijewels.com. However, custom-made, personalized, or bespoke orders cannot be cancelled once the payment is processed and production has commenced.

6.2 Once dispatched, an order cannot be cancelled and is instead subject to the Exchange Policy (Section 8).

6.3 We reserve the right to cancel any order due to suspected fraud, pricing errors, non-availability of stock, or inability to verify your details, with a full refund of amounts paid.

6.4 Where a refund is due under this Section (cancellation before dispatch, pricing error, or stock unavailability), it will be processed to your original payment method within 15 business days, subject to your bank's or payment provider's own processing timelines.

7. Shipping & Delivery

7.1 We ship across India and internationally, through Shiprocket and its network of courier partners.

7.2 Delivery timelines shown at checkout are estimates only and are not guaranteed; they may be affected by location, courier delays, customs processing (for international orders), or circumstances beyond our control.

7.3 For international orders, the customer is solely responsible for any customs duties, import taxes, levies, or other charges imposed by the destination country. These are not included in the product price or shipping fee unless explicitly stated. We are not responsible for shipments delayed, held, or seized by customs authorities.

7.4 We do not ship to countries or regions restricted under Indian export control laws or applicable international sanctions.

7.5 Given the value of jewellery shipments, we may require an OTP, signature, or ID verification at delivery. Risk in the goods passes to you upon delivery to the address provided; please inspect your package on delivery and report any visible tampering or damage immediately to the delivery agent and to our customer support team.

8. Exchange & Return Policy

8.1 We offer a 7-day exchange-only policy, from the date of delivery. We do not offer returns or refunds for change of mind. Please note that our 7-day exchange policy applies only to standard catalog pieces. Custom-made, personalized, or engraved items are strictly non-returnable and non-exchangeable, except in the rare case of a manufacturing defect or transit damage. Under the Consumer Protection E-Commerce Rules 2020, you must still offer a remedy if a custom item arrives physically broken or materially different from the agreed-upon design.

8.2 Customised, personalised, or engraved items are final sale and not eligible for exchange or return, except in case of a manufacturing defect.

8.3 To be eligible for exchange, the product must be unused, unworn, and returned in its original condition with all original packaging, invoice, and (where applicable) the hallmark/authenticity card.

8.4 To initiate an exchange, contact customer support within 7 days of delivery with your order number and reason for exchange.

8.5 In the event an exchange is authorized due to a manufacturing defect, transit damage, or an incorrect item dispatched by Zarevi, we will bear the return shipping logistics and costs. For all other authorized exchanges (such as sizing issues or personal preference), the customer is responsible for bearing the return shipping costs. For valid pre-dispatch cancellations of standard orders, a full refund will be initiated to the original payment method (e.g., Razorpay) within 7 days. When returning items for a preference or size exchange, the customer assumes responsibility for the safe transit of the jewelry. We strongly recommend using a trackable and insured shipping method, as Zarevi is not liable for items lost or damaged during return transit.

8.6 Exchanges are subject to product availability. If the requested replacement is unavailable, we will offer store credit or an alternative product of equivalent value, at your choice.

9. Warranty & Repairs

9.1 Gold plating (where applicable) is not covered under warranty. Plating is subject to natural wear over time depending on usage, and such wear is not considered a defect.

9.2 Stone setting is covered under a 7-day warranty from the date of delivery. If a stone becomes loose or dislodges within this period due to a manufacturing defect, we will repair or replace it at no cost.

9.3 After the 7-day warranty period, repair services remain available for stone setting and similar issues. All post-warranty repairs chargeable, based on per-repair cost.

9.4 Warranty does not cover damage caused by misuse, accidental damage, exposure to chemicals, water, or perfume, or normal wear and tear.

10. Intellectual Property

10.1 "Zarevi" and "Zarevi Jewels," our logo, product designs, photographs, and all website/app content are the intellectual property of Abhishek Soni / Zarevi Jewels. Our trademark application is in process; any use of "™" on the Platform reflects a claim to common-law trademark rights pending registration, not a registered trademark.

10.2 You may not copy, reproduce, scrape, republish, or create derivative works from any Platform content without our prior written consent.

11. User Conduct

You agree not to: (a) use the Platform for any unlawful purpose; (b) attempt unauthorised access to our systems; (c) reverse-engineer, scrape, or use bots on the Platform or app; (d) upload harmful code or interfere with the Platform's operation; or (e) impersonate any person or provide false information.

12. Reviews & User Content

If you submit a review, rating, photograph, or other content on the Platform, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for marketing and promotional purposes, subject to our Privacy Policy.

13. Sales Through Third-Party Marketplaces

When Zarevi products are sold through third-party marketplaces such as Myntra, Tata CLiQ, or similar platforms, the terms and conditions of that marketplace apply to the transaction in addition to any product-specific terms provided by us as the seller.

14. Disclaimers & Limitation of Liability

14.1 The Platform is provided on an "as is" and "as available" basis. While we take reasonable care to ensure accuracy, we do not warrant that the Platform will be uninterrupted or error-free.

14.2 To the maximum extent permitted by law, our aggregate liability arising out of or relating to any order shall not exceed the amount paid by you for that order. We are not liable for indirect, incidental, or consequential damages.

14.3 We are not liable for delays or failures resulting from causes beyond our reasonable control, including courier delays, customs issues, or other force majeure events.

14.4 Nothing in these Terms limits any liability that cannot be excluded under applicable Indian consumer protection law.

15. Indemnification

You agree to indemnify and hold Zarevi, its proprietor, and its employees harmless from claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms or misuse of the Platform.

16. Privacy

Our collection and use of your personal data is governed by our Privacy Policy, which forms part of these Terms.

17. Grievance Redressal

For any complaint regarding your order or these Terms, contact our Grievance Officer details present on our webpage. Complaints will be acknowledged within 48 hours and resolved within one month (30 days), in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Subject to your statutory right as a consumer to approach a consumer forum having jurisdiction over your place of residence under the Consumer Protection Act, 2019, any other dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts at Jodhpur, Rajasthan.

19. Force Majeure

We are not responsible for any delay or failure to perform our obligations where such delay or failure results from causes beyond our reasonable control, including natural disasters, strikes, government action, pandemics, or courier/customs disruptions.

20. General Provisions

20.1 Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.

20.2 Waiver: Our failure to enforce any right or provision will not be considered a waiver of that right.

20.3 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zarevi regarding use of the Platform.

20.4 Amendments: We may revise these Terms periodically. The updated Terms will be posted here with a revised "Last Updated" date; continued use of the Platform constitutes acceptance.